application engineer专题汇总
application engineer专题汇总
Main Missions:
· As Application Engineer you support our M2M customer integrating our wireless modules in China.
· You also support and coordinate the approval of customer devices according to regional specifications.
· To achieve this goal you are a member in project teams and additionally managing your own projects.
· You are responsible for the duly fulfilment of all agreed activities with the quality at the calculated costs according to the agreement.
· As the technical expert you are expected to autonomously solve customer problems and verify the solutions by applying appropriate measures and tests.
· If necessary, international customers have to be supported on site in order to secure the success of their projects.
· The technical topics will be amongst others:
-AT-Interface
-TCP/ IP
-Java
-Hardware related programming
-Embedded operating systems
-GSM/W-CDMA/CDMA approval testing
· By applying this knowledge you enable our customers to correctly drive and integrate our products.
· During your customer visits you will cover additional technical topics such as Baseband Hardware and RF with the support of the according subject matter experts.
Main responsibilities:
· Enable customers to develop new wireless applications/ products
· Managing support projects for Gemalto M2M key customers
· Processing of appropriate support packages for dedicated customers
· Collect market/customer feedback and deliver this into the product definition
· Close cooperation with Gemalto M2M R&D during the development of our modules
· Trouble shooting (including log analysis, tracing, on-site testing) to identify the root cause of problems found in the field
· Processing customer failure reports, identify solutions or workarounds and, if needed, internal defect escalation
· Coordinate technical communication between the HQ and operator/customer/distributor
· Technical presentations and pre-sales support at the customer
· Technical training of distributors and customers
Profile:
· Knowledge about 3GPP protocols and 2G/3G wireless network topology
· Knowledge of SW platforms for mobile devices and security
· Knowledge of current M2M related standardization as well as wireless communication market trends (3GPP, LTE, Android…)
· Experience in SW/HW testing and technical understanding of communication modules
· Building and maintaining customer relationship and lead of customer projects
· Experience in debugging of real-time embedded solutions with lab test equipment (oscilloscope, logic analyser, network server)
· 3 years of experience in wireless communication, preferable M2M